Warranty

lifetime_warrantyMETALWORK:

Matthews Township Collision Center provides a Lifetime Limited Warranty on all metal work and frame work, to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration, excluding rust repairs.

The Shop will repair and repaint, excluding rust repairs, any metal work warranted hereby, when claim is made within warranted period, unless caused by or damage resulting from unreasonable use, maintenance, or care of the vehicle.

lifetime_warrantyPAINTING, STRIPES AND DECALS:

MTCC provides a Lifetime Limited Warranty on painting-related priming and painting work against solvent blistering, peeling, hazing and excessive loss of pigmentation and a One Year Limited Warranty on the application and adhesion of decorative stripes and decals, including those defects which are abused by extreme environmental conditions to which the vehicle may be exposed. The Shop will re-prime and repaint, re-stripe or re-decal the specific sections of the vehicle warranted (excluding rust repair), when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance or care of the vehicle.

1YearSymbolMECHANICAL REPAIRS:

MTCC provides a one year limited warranty, on all mechanical repairs pertaining directly to original collision damage. The shop will re-repair any mechanical assembly or component warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.

1YearSymbolPARTS:

MTCC provides a One Year Limited Warranty, unless mfg. Warranty is less or more, on new parts installed by or at the shop. (Please Note: Shop warranty does not exceed mfg. Warranty.) The shop will repair or replace any defective part warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, maintenance, or care of the vehicle.

There are huge differences how estimates are handled at individual shops. At MTCC we make it a point to educate the customer on how the repairs will take place. this is accomplished by consulting with the customer about what to expect from how to deal with insurance companies to the repair process. Many body shops just give you an amount to repair the vehicle and fail to educate. At MTCC we treat each estimate as a potential customer, therefore resulting in quality time spent with the client in order to achieve their business.

Once you have received an estimate and your vehicle has been scheduled, it is ready for the repair process. MTCC uses the latest in technology and years of experience to insure a quality repair job when replacing entire sections, structural replacement and frame repair. Our computerized measuring system along with quality technicians will result in an accurate repair, meeting the specifications set by the manufacturer.

When body repair is complete, all suspension and mechanical components are inspected. If a mechanical problem exists due to the accident, parts will be repaired or replaced by our technicians.

After body and mechanical work has been completed, it is now time for paint. In order to achieve a high quality paint job a few factors must come into play:

  1. A painter that is more motivated by the quality of his work versus volume.
  2. A quality paint product
  3. Computerized paint mixing room.
  4. A spray out to insure a color match.
  5. Removing lights, trims, handles, etc. instead of taping over them. Resulting in a clean finish.
  6. A downdraft paint booth with a full bake cycle, plenty of room and great lighting.

MTCC utilizes all the above mentioned in order to produce a quality finished product. Many may claim a quality paint job but few are able to produce such quality.

Paintless Dent Repair (PDR) is designed to bring the metal back flush with the original panel surface without the use of paints or fillers / bondo at an affordable cost. Furthermore the process accomplishes this without paint cracking or destruction provided the original paint has no existing weaknesses from external damage or environmental causes.

Both large and small dents can be repaired, assuming there's sufficient access to the dent from beneath the panel (to be determined by a PDR technical person), and that the actual panel has no more than surface damage.

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Lifetime Warranty

MTCC continually receives high ratings and positive feedback from our customers. MTCC strives towards 100% customer satisfaction and we back that up with a lifetime warranty on all repairs conducted by MTCC. All collision centers are not created equal when it comes to customer service and quality repairs. We encourage you to find out for yourself the difference of service you will experience from our staff at MTCC.

Wrecker Service

Matthews Township Collision Center has a longstanding relationship with Williams Wrecker Service. Can't drive your car here? No worries. Contact MTCC and we'll make arrangements to get your car to us, and if needed, provide a rental car for you. Being in an accident is stressful enough. Make one call to MTCC and we'll handle the rest.

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